Privacy Policy

Last updated: July 14, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Northern Rivers Natural Therapies.

  • Cookies are small files placed on Your device by a website, storing browsing history and related data.

  • Country refers to: Australia

  • Device means any device that can access the Service such as a computer, a mobile phone or tablet.

  • Personal Data is any information that relates to an identified or identifiable individual.

  • Service refers to the Website or Facebook Campaign.

  • Service Provider means any third party who processes data on behalf of the Company.

  • Usage Data refers to data collected automatically through Your interaction with the Service.

  • Website refers to Northern Rivers Natural Therapies, accessible from http://northernriversnaturaltherapies.com.au.

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service (e.g. claiming a promotional voucher), We may ask You to provide Us with personally identifiable information including, but not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Residential or mailing address

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service. This may include:

  • IP address

  • Browser type and version

  • Pages visited

  • Date and time of access

  • Device type and unique identifiers

When accessed through a mobile device, We may also collect:


  • Mobile operating system

  • Mobile browser type

  • Mobile device ID

  • Diagnostic data

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity and store certain information. These technologies include:

  • Cookies or Browser Cookies

  • Web Beacons (also known as pixel tags or clear gifs)

Cookies can be “Persistent” (remain after You go offline) or “Session” (deleted when You close your browser).

We use both types for the following:

  • Essential Cookies – for authentication and core functionality

  • Cookies Policy Acceptance Cookies – to record Your consent

  • Functionality Cookies – to remember preferences and settings

For more information on managing Cookies, please refer to the Cookies section of this Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain the Service (including issuing the voucher)

  • To manage Your Account, if applicable

  • To perform our contractual obligations

  • To contact You via email, phone, or SMS

  • To send You marketing offers, promotions, and service updates (unless You opt out)

  • To respond to customer service requests

  • To improve user experience and marketing performance

  • For business transfers (e.g. acquisition or restructuring)

  • For other lawful purposes (e.g. analytics, fraud prevention)

Sharing Your Personal Data

We may share Your personal information in the following cases:

  • With Service Providers: For appointment setting, data management or communication support

  • With Affiliates: Who are bound by this Privacy Policy

  • With Business Partners: To deliver promotions or services

  • With other users: If You post publicly in our community (if applicable)

  • With Your consent: For any additional purpose You approve

  • For business transfers: If we restructure, sell or merge

  • To comply with law: When required by legal or regulatory authorities

Retention of Your Personal Data

We retain Your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain and use Your data to:

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies

  • Conduct service analysis (e.g. Usage Data)

Transfer of Your Personal Data

Your data may be transferred to; and maintained on systems located outside your state or territory. If such transfers occur, we take reasonable steps to ensure your data is protected consistent with the Privacy Act 1988 (Cth).

Your submission of information represents Your agreement to that transfer.

Delete Your Personal Data

You may request deletion of the Personal Data We hold about You. Contact Us at the details below to:

  • Access your data

  • Correct or update inaccuracies

  • Request deletion (subject to legal exceptions)

Please note that certain data may be retained if required by law.

Disclosure of Your Personal Data

We may disclose Your data in the following cases:

  • To comply with legal obligations

  • To protect and defend Our rights or property

  • To prevent fraud or investigate misuse

  • To protect the safety of users or the public

  • To avoid legal liability

Security of Your Personal Data

We take reasonable steps to protect Your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means, We cannot guarantee absolute security.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect data from children. If You believe a child has provided Us with Personal Data, please contact Us and We will remove it immediately.

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the Privacy Policy of each site You visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

We encourage You to review this Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: [email protected]

By phone: 0456865559

Northern Rivers Natural Therapies I All Rights Reserved